My account has been deleted.

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My account has been deleted.

Post by jcgsilvestre on Tue Dec 12, 2017 5:52 am

I was using the bot for 4 weeks already, when I try to log in tibia today 12/12/2017, I can not! it appears that there is no account, my characters have all been deleted!


I received the following message [

Dear Tibia Player,

An automatic check of your Tibia account containing character Joca Silvestre has shown that unofficial software was used on it to play the game. Consequently, the account has been deleted instantly. Please note that using unofficial software is a very serious rule violation, hence the drastic punishment.

If you would like to go on playing Tibia, please create a new account and start over. However, if you do so, we strongly recommend you make sure to study the
Tibia Rules at http://www.tibia.com/support/?subtopic=tibiarules carefully and make sure not to violate them again. If you follow them at all times, you may be
sure not to lose your new Tibia account again.

Kind regards,
Your CipSoft Equipe

jcgsilvestre

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Re: My account has been deleted.

Post by Admin on Tue Dec 12, 2017 9:56 pm

Hey Jcgsilvestre,

I am very sorry to hear this..... Have you tried using other bots? This would be very abnormal for CipSoft to instant delete an account for a detection. Also where did you receive that message?

Also did you use Multi Clienting?

Also send a email to CipSoft about your account, there are cases of people getting their accounts un-deleted.

In the mean time I have added additional security in 2.11 released just a moment ago to allow for more life like key pressing via randomization. The only way I know for CipSoft to ban via this method is by their auto detection method (Which is their old system). And this system also is used to combat bots that do not use key simulated presses, I have added another just in case to the code to make it even harder but I do believe there might be something else going on here than just J-Bot. Please respond with the answers to the questions above so I can verify! Hopefully you can get your account back! Keep us updated!

Thanks a lot,
J-Bot

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Re: My account has been deleted.

Post by jcgsilvestre on Wed Dec 13, 2017 6:26 am


I sent a ticket claiming that I did not use bot or anything of the kind, and I never used another bot besides j-bot I received the following message:

Hello Joca Silvestre,

Thank you for your request.

A check of your account has shown that unofficial software was used on it to play Tibia. We have reviewed the deletion carefully, but I am sorry to say we have found it was justified. I am afraid we are not prepared to revoke it.

Please note that we cannot give you any further details concerning the check procedure. However, rest assured that the deletion of your account was not based exclusively on reports by other players.

Please note that this is the last reply we can send you in this matter.

Kind regards,
Nairu
Tibia Customer Support

jcgsilvestre

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Re: My account has been deleted.

Post by Admin on Wed Dec 13, 2017 9:12 am

Hey Jcgsilvestre,

Did you actually tell them you used J-Bot? Only reason I ask that is that statement can go either way. It can either be read as you told them you never used any bot besides j-bot. Or you told them you never used any bot and then are explaining to me you only used j-bot. Also did you use any multi clienting tools?

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Re: My account has been deleted.

Post by jcgsilvestre on Wed Dec 13, 2017 10:48 am


no, I've never used another bot or multi client just the J-BOT, in the statement I sent them I asked them to be able to undelet me my account, it will be all right I hope

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Re: My account has been deleted.

Post by dloadd on Thu Dec 14, 2017 11:10 am

Admin wrote:Hey Jcgsilvestre,

I am very sorry to hear this..... Have you tried using other bots? This would be very abnormal for CipSoft to instant delete an account for a detection. Also where did you receive that message?

Some players using another bots based on pixel just to heal got banned too, seems like BE is finally sending data to cipsoft so they can delete the account. Finally btw, i thought BE would do it on the day they started working with CIP.
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Re: My account has been deleted.

Post by Admin on Fri Dec 15, 2017 6:43 pm

Weird thing is that it was only one person. My bet is that it is their auto detection that they have set up and since J-Bot didn't have much security in the range at which it was healing it was detected by determining the time between heals. Another weird thing is that I have been using this for a long time and have not been deleted. So for using it for 4 weeks and being banned seems weird. I have added additional security around when healing takes place so it should be a lot harder to determine if a bot is being used. You can also adjust J-Bot to have different aethers on healing and mana. My suggestion is everyone delete and redownload to make sure the bot sets up the new security. It automatically does one part of the security, but the other part is only done if you have new settings. Also if the client says it detected software and kicks you off do not attempt to use J-Bot again until I release a new version. Send me a email at support@J-Bot.net and I will get a fix out asap!

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Re: My account has been deleted.

Post by dloadd on Fri Dec 15, 2017 7:09 pm

Admin wrote:Weird thing is that it was only one person. My bet is that it is their auto detection that they have set up and since J-Bot didn't have much security in the range at which it was healing it was detected by determining the time between heals. Another weird thing is that I have been using this for a long time and have not been deleted. So for using it for 4 weeks and being banned seems weird. I have added additional security around when healing takes place so it should be a lot harder to determine if a bot is being used. You can also adjust J-Bot to have different aethers on healing and mana. My suggestion is everyone delete and redownload to make sure the bot sets up the new security. It automatically does one part of the security, but the other part is only done if you have new settings. Also if the client says it detected software and kicks you off do not attempt to use J-Bot again until I release a new version. Send me a email at support@J-Bot.net and I will get a fix out asap!

I did use on the day before those bans were issued and i didnt play on the day it happened, my guess is that those bans happened like old days, cip or BE checked some players while they were using and playing and banned them.
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Re: My account has been deleted.

Post by dukay1920 on Mon Jul 09, 2018 11:10 am

i lost 2 acc ;/ i use only j-bot;/

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Re: My account has been deleted.

Post by dukay1920 on Wed Jul 18, 2018 11:50 am

Cipsoft delted all my account ;( for j-bot , i make 8 lvl new acc i open j-bot and i play 1 hours and i im logout and i login after 2 hourse and i dalete can you help me?

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Re: My account has been deleted.

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